Privacy Policy

Effective Date: October 2018
Last Updated: October 2025

At Remedy Plumbing & Drain Cleaning, your privacy matters to us.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, request our services, or contact us online or by phone.

By using our website or submitting your information, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information when you interact with our website or our team:

Personal Information

Name
Phone number
Email address
Physical address
Service details or descriptions you provide

Automatically Collected Information

When you visit our website, we may collect basic technical data such as:

IP address
Browser type and version
Device type (mobile, desktop, tablet)
Pages visited and time spent on our site

This information helps us improve our website and customer experience.

2. How We Use Your Information

We use your information to:

Respond to your service requests and inquiries
Schedule appointments or provide estimates
Improve our website and services
Communicate updates, offers, or promotions (if you opt in)
Maintain business records and comply with legal obligations

We will never sell, rent, or share your personal data with third parties for profit.

3. Sharing Information

We may share your information only when necessary:

With trusted service providers (such as hosting or payment processors) who help us operate our business
When required by law or to respond to legal requests
To protect our company, customers, or others from fraud or illegal activity

All third-party partners are required to protect your data and use it only for legitimate business purposes.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience and analyze website performance.
Cookies help remember your preferences and track website traffic patterns.

You can disable cookies through your browser settings, though some features may not function properly without them.

5. Your Rights and Choices

You have the right to:

Request access to the personal information we hold about you
Ask us to correct or delete your information
Opt out of marketing emails at any time by clicking “unsubscribe”

To exercise any of these rights, contact us at info@remedyplumbingdrains.com.

6. How We Protect Your Information

We use secure servers, firewalls, and encryption to protect your personal information from unauthorized access, alteration, or disclosure.
While no online system is 100% secure, we take reasonable steps to safeguard your data.

7. Links to Other Websites

Our website may contain links to third-party sites (e.g., Yelp, Facebook, or Google Reviews).
We are not responsible for the privacy practices of these external websites.
Please review their privacy policies when visiting them.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from children under 13 years of age.
If you believe a child has provided personal information, please contact us immediately to remove it.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The updated version will always include the “Last Updated” date at the top of the page.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, contact us at:

Remedy Plumbing & Drain Cleaning
📍 8705 Ashcroft Dr, Laurel, MD 20708
📧 info@remedyplumbingdrains.com
📞 (301) 325-7513

Your trust means everything to us.
At Remedy Plumbing & Drain Cleaning, we protect your information the same way we protect your home — with care, integrity, and attention to detail.